Shipping & Returns

Easy Peasy Return Policy 

Within Canada:

We're just not into complicated, legalese. Regular priced items can be returned for a full refund.  Sale items can be returned for an in-store credit.  

IMPORTANT for US an International Orders:  Do not return items by courier. All parcels must come via Canada Post, United States Postal Service or your country's national post service. We will not accept returns sent by FedEX, CanPar, UPS or any courier service.

 

Returning an Online Purchase: 

We hope you fall madly in love with the item you bought from us, but we also know sometimes it just doesn't work out. If your regularly priced items don't fit, or the colour just isn't right or you just don't like it, you can return it.  We'll give you a refund on regular priced fashions.

Important stuffAs long as it  wasn't on sale, hasn't been worn, isn't altered or damaged, and is in resaleable condition, we'll refund your purchase. (Items with a perfume or smoke odor are not resaleable, and therefore non-refundable). 

Items returned to us with makeup, deodorant, perfume or similar product stains will not be refunded or shipped back to you.  

You can return items by mail within 15 days of your purchase. Please include the original tags and the original packing slip with your returned items. 

BY MAIL:

Please call us on our toll free number (1.855.546.3096) before shipping back, or fire us off an email,  just to give us a heads up!  Be sure to mail your returns to the following address:
Silhouette Fashion Boutique, PO 100 Armstrong, BC  V0E 1B0
We aren't responsible for parcels not received, so we encourage you to send your items back with a tracking number.  All shipping costs, including those incurred for returns are non-refundable. We do not accept C.O.D. or collect deliveries. 

IN PERSON:

If you live in the North Okanagan / Shuswap area, you are welcome to return you purchase in person. Silhouette is a home based business and we live in a rural area of Spallumcheen.  Give me a call for directions.
TF 1.855.546.3096
  

Shipping within Canada is based on weight and distance and is calculated by Canada Post. 

Shipping to the United States is a flat rate of $25 (Cdn)

Shipping to the UK, Australia and Western Europe, including Iceland and Greenland) is based on weight and will be calculated at the check out.  Can't get any simpler than that! :-)